Why is it important for nCino to gather user insights?

Gathering user insights is crucial for nCino because it allows the organization to enhance the platform by directly incorporating customer feedback into its development process. By listening to users, nCino can identify areas where the platform may lack functionality or where improvements can be made. This user-centric approach enables nCino to adapt and evolve its services to better meet the needs of its clients, ensuring that the platform remains relevant and efficient in addressing the challenges faced by users in commercial banking. Ultimately, this continuous improvement driven by user insights leads to better user satisfaction and a more competitive product in the financial technology landscape.