What is the first step needed to add a narrative section to the Credit Memo in nCino?

To add a narrative section to the Credit Memo in nCino, the first step is to create a Rich text field on the object in context. A Rich text field allows for formatted text input, enabling users to include more detailed and visually organized information. This format supports various text styling options such as bold, italics, bullet points, and hyperlinks, making it ideal for narratives that require clarity and detail.

In the context of Credit Memos, having a Rich text field means you can effectively communicate complex information or insights that may be critical for decision-making or analysis. Establishing this field is essential before proceeding with further configurations or customizations related to the Credit Memo.

Creating a standard text field would limit the formatting options and may not serve the purpose for detailed narrative descriptions. A custom object may not be necessary if the goal is simply to enhance the existing Credit Memo. Setting a field to Read-Only is a configuration that would restrict user input, which isn't aligned with the initial step of creating a narrative section where user input is required. Thus, starting with the Rich text field is the correct approach.