In nCino, what does the primary checkbox on a contact record indicate?

The primary checkbox on a contact record in nCino indicates that the contact is the main point of contact. This designation is crucial in commercial banking as it allows financial institutions to identify the primary individual who will be responsible for communication and decision-making related to a particular loan or account. By marking a contact as primary, it streamlines the management of client relationships and ensures that all team members can reference the most relevant contact person for any inquiries or updates regarding the customer's financial needs. This clarity enhances collaboration within the institution and improves customer service by providing a direct line to the main contact for clients.